Privacy policy

House of Marvee Privacy Policy
Last Updated: November 3, 2025

House of Marvee ("we", "us", "our") operates this website and provides related services, including bespoke bridal & couture services, ready-to-wear sales, and virtual or in-person consultations (the “Services”). The platform is powered by Shopify, which enables us to provide e-commerce functionality and secure payments.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, shop with us, or interact with our brand online or in person.

By accessing our website https://houseofmarvee.com/ or using our Services, you consent to the practices described in this policy.

Personal Information We Collect

We collect the following categories of personal information when you interact with us:

  • Contact Information: Name, phone number, email, billing & shipping address

  • Account Information: Login details, account preferences

  • Payment Information: Payment card details (processed securely by Shopify and its payment providers), billing details

  • Order Information: Purchase history, cart data, custom order details

  • Body Measurement & Design Information:

    • Measurements, fitting notes, visual guides, and design preferences voluntarily provided by clients for bespoke services

    • Information related to wedding/event dates, required delivery timelines, and fabric or style selections

  • Communications: Emails, WhatsApp messages, and other communications with our client care team

  • Device & Usage Data: IP address, browser type, device identifiers, website activity

  • Service Interaction Data: Consultation booking data, feedback, customer interaction records, virtual fitting session recordings where applicable

We do not collect facial recognition data or biometric identifiers unless voluntarily provided as part of custom-fit consultations.

How We Use Personal Information

We may use your personal information to:

  • Provide and manage bespoke and ready-to-wear orders

  • Process payments and issue invoices or receipts

  • Manage measurement, fittings, and design development for couture services

  • Ship or arrange pickup of completed garments

  • Communicate updates, order status, and client service notices

  • Provide customer care and support

  • Personalize services and recommend products

  • Prevent fraud and secure accounts

  • Comply with applicable law

  • Manage scheduling for consultations, fittings, shipping, adjustments, and pick-ups

  • Enforce our service and IP policies for custom design work

We do not sell your personal information.

How We Share Personal Information

We may share your information with:

  • Shopify (e-commerce platform & payment processing)

  • Third-party secure payment gateways

  • Courier & logistics partners for shipping or toile delivery

  • Service vendors assisting with technology, storage, and operations

  • Authorized third-party stylists or representatives only when approved by you

  • Legal authorities if required by law

  • Professional advisors (lawyers, compliance auditors) as needed

Clients may ship garments internationally and are responsible for choosing logistics and insurance partners.
We do not share your private measurements or custom design specifications with any third party unless required to deliver your order.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under legal age.

Security & Retention

We take commercially reasonable measures to protect your data.
Bespoke client data (e.g., design notes, measurements) is kept securely only as long as required to:

  • Complete your garment(s)

  • Maintain historical reference for repeat clients

  • Comply with legal, tax, and accounting requirements

You may request deletion of records unless retention is legally or operationally required.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt-out of marketing communications

To request access or deletion, contact us at info@marvee.org.

International Transfers

We may process your data outside your country of residence.
Shopify uses approved international transfer frameworks for global protection standards.

Changes to This Policy

We may update this Privacy Policy to reflect business and legal changes.
The updated date above will apply. Continued use of our Services means you accept updates.

Contact Information

For privacy inquiries or rights requests, please contact:

House of Marvee
8 Rainbow Drive, Peace Estate, Oregun, Ikeja, Lagos, Nigeria
info@marvee.org
https://houseofmarvee.com/