At House of Marvee, we are devoted to crafting timeless couture for brides and muses of life’s most cherished moments. Each garment is a story, and your journey begins with a personalized design experience tailored entirely to you.

Our clients are fully engaged in a creative experience that starts with a personalized consultation conducted by our team of expert designers. Your couture process begins with a one-on-one consultation. An intimate ideation session with our expert designers or, upon request, our Creative Director.

Scheduled consultation sessions may be conducted virtually or at our Lagos atelier, depending on your preference, after which measurements can be taken or scheduled for a later session.

Following your consultation, our team will develop a detailed design brief for your review and approval within 3 – 20 workdays.

Once your design is, and your payment received, we will begin the process of sourcing your fabric, after which your garment production begins. Your garment production timeline may range from eight (8) to twenty-four (24) weeks, depending on the complexity of your design and embellishments. Throughout this process, our atelier team ensures each detail is meticulously handcrafted.

After your final fitting has been completed, your exquisite piece will be delicately packaged for either pickup or delivery to your desired location.

From first sketch to final stitch, your House of Marvee experience is designed to celebrate your individuality, elegance, and story.

Booking Terms & Conditions

Welcome to the HOUSE OF MARVEE. We are more than a fashion atelier; we are an art collective. Every creation that leaves our studio is a product of meticulous research, intention and craftsmanship.

Our goal is to build a lifetime experience of our brand and a rich working relationship with our esteemed clientele. To achieve this, we have curated a customer service policy and agreement that outlines our policies and processes to ensure clarity and alignment throughout our collaboration below:

1. SCOPE OF WORK

Our services are rooted in our artistic exploration and craftsmanship, which goes beyond our expertise in basic tailoring. All garments are custom made-to-order, and we invest time in material experimentation, shape exploration, and concept refinement to reflect our brand values and your personal story.

2. PRODUCTION TIMELINE

Our production timeline is based on standard orders or express orders and commences only:
i. upon full payment is made in Naira; or
ii. upon 80% down payment is received in USD or agreed deposit payment; and
iii. written confirmation of the final design, measurements, and material specifications by the Client.

Any delays in fulfilling these conditions may extend the production timeline. The standard production timeline is 15 weeks, not including external delays such as fabric production timelines, shipping durations, or delays caused by client-specific requests.

Client intending to lose or gain weight must inform House of Marvee before production commences.
Ø Production will not begin until the client has informed House of Marvee to commence production after attaining their stated weight goal.
Ø After this point, we will still require the full production window and base toile process to be followed.

Standard Orders:

The standard production timeline for standard orders and bespoke garments is (15) Fifteen weeks from the date of order confirmation.

Express Orders:

The express production timeline for all express orders and bespoke garments is a minimum of (8) Eight weeks with an additional charge of 30% of the outfit cost.

3. Design Timeline

  • Sketches and design options are shared within 14 working days post-consultation.
  • Each look includes Two (2) sketch options and one (1) sketch alteration. Any additional sketches or revisions beyond this will attract a new consultation fee.
  • Consultation sessions are valued at NGN327,875 (VAT inclusive). This fee is non-refundable.

4. Colour Disparity

Due to lighting, screens, filters, and photography conditions, colour variations between images/videos and physical fabric may occur.

5. Alterations

Fit alterations are only allowed during the scheduled fitting process. Any changes (in design) requested during or after production, or pickup/delivery will attract a new production fee.

6. CLIENT CATEGORIES

A. Virtual Clients (Outside Nigeria): Toile sample sent via DHL/FEDEX. Shipping cost is client responsibility.
B. Virtual Clients (Outside Lagos): Toile shipped via cargo. Shipping cost is client responsibility.
C. Physical Clients (Lagos Based): Requires in-person measurement session.

13. PAYMENTS, REFUNDS & CANCELLATION

a. Late Payment does not initiate production.
b. Orders cancelled within 24 hours shall attract 30% of payment forfeiture.
c. Orders cancelled after 24 hours shall attract full payment forfeiture.
d. No Returns policy applies to all our custom-made to wear bespoke garments.

(Please review the full document provided by House of Marvee for complete details on Intellectual Property, Insurance, and Dispute Resolution).